In several of my posts, I’ve mentioned the Knowledge Base (KB), and now seems like the perfect time to dive deeper into what it is and why it’s such a game-changer.
What exactly is a KB, and why is it so crucial?
A Knowledge Base is essentially a self-service online library packed with information about a product, service, or a specific topic. In the digital world, companies use KBs to lighten the load on customer service by directing people to answers that are already written out—filtering out a lot of repetitive and unnecessary questions.
In my agency’s case, the KB is an in-depth resource about our tools, processes, policies, and more. It’s the heart of the agency’s operations, explaining why we do what we do, the benefits we offer, and the expectations for each role in the team. Writing this KB wasn’t just about documenting information—it pushed me to refine the agency’s structure, carve out the roles, and design a system that aligns with my vision of how things should run. Think of it as a blueprint that outlines everything the agency is, how it works, and what surrounds it.
The huge bonus? Having everything documented in the KB saves me hours of meetings and explanations. Models and team members can refer back to it anytime they need clarification, ensuring everyone stays aligned without wasting time repeating things over and over.
What’s inside the Knowledge Base?
Here’s a glimpse into the sections of our KB, along with a brief breakdown of what each article covers:
- Agency Vision and Mission: A clear look at what drives us and why we exist.
- Code of Conduct: The golden rules—respect and punctuality above all else.
- Your Role as a Content Creator: Why you, as a model, are the key player in our operation.
- The Right Mindset: No diva behavior. We expect professionalism and commitment.
- Anonymity: If you’re on OnlyFans, you have to be at peace with the fact that someone in your circle may eventually find out.
- Your Career with the Agency: Our growth plan—how models can move from earning 35% to 45%.
- Protecting Your OnlyFans Account: Why we use Infloww instead of directly logging into your OnlyFans account.
- What to Expect in Your First 3 Months: A detailed guide on what the initial phase looks like.
- Communication Protocol: We only use email and Zoom—emails must be answered within 48 hours.
- Signing the Contract: Why we require contracts and how to use digital signature tools.
- Workflow: A step-by-step breakdown of who handles what and how the production chain flows.
- Complete Your Preferences Sheet: A multiple-choice form where models outline the types of content they’re comfortable creating.
- Content Types: From SFW to NSFW and custom requests—how we handle each category.
- Prohibited Content: What’s forbidden on OnlyFans, and why.
- Your Look and Brand: Don’t change your appearance without a heads-up, so we don’t ruin existing PPV content.
- The Importance of Wardrobe Variety: Why a diverse wardrobe can set you apart.
- Equipment You’ll Need: The essentials, like ring lights, to elevate your content.
- How to Create High-Quality Content: Training on framing, lighting, and why your background matters.
- Creative Backdrops to Make Your Content Pop: Ideas beyond the usual bedroom shots.
- Reddit Verification Selfies: We’ll need plenty of these, tailored to each subreddit’s specific requirements.
- Organizing and Submitting Content: Guidelines on how to structure and label files.
- Our Main Marketing Strategies: A breakdown of how we use content across platforms and why we need it done a certain way.
Creating this KB forced me to think, rethink, and fine-tune every aspect of the agency. It was a mental exercise that sharpened how I approach each area of the business. And as I get more hands-on experience, I’ll continue updating and optimizing the KB to reflect real-world scenarios. It’s not just a static document—it evolves with the agency, improving as we grow.
